Thank you for staying with us, we appreciate your business and hope you will return when you come back to Niagara. Your username or password is incorrect. Featuring a collection of St. Catharines' top hotels, attractions, restaurants, bars, fitness facilities, plus one of the largest conference centres in the Niagara region. Front desk staff are ill equipped to work outside of it, and they become rude and condescending if you try to make an arrangement that suits your need. The hotel staff was great and very accommodating. Over all not a bad hotel. The shower and toilet were both clogged and even after broaching this with the front desk it was NOT rectified in over 2 days. On the first evening, the girls at the reception helped me to contact the different pharmacies to see if they were open before my clients took a cab to the location. From check in to check out - every staff member we encountered was very pleasant and helpful. Nice pool with hot tub and work out room. There are pool noodles & a couple of balls to use in the pool, but there were also adults doing laps, so we kept them floating quietly to the side. Thank you for staying with us. We appreciate you staying with us and will be sure to share your positive feedback with our team. A Costco and Fairview Shopping Centre are within walking distance, so it's easy to pick up necessities and souvenirs. And nice to see the staff stop at the tables to check in with the guests. We were checked in to a double Queen room. Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review Thank you for sharing your stay with us on Trip Advisor. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review We apologize that we did not meet your expectations, we are in the process of renovating our guestrooms, and common areas. Noise from the highway would interfere with any enjoyment of the pool or mini-putt, however the pool area DID look appealing with lovely lounges etc. Shaw Festival, Fort George and wineries were 20-25 min. Rooms were clean and comfortable. Nice sports bar/restaurant attached. The rooms are clean, beds comfy and the breakfast is better than anywhere else in the area. The hotel was busy but it was nice and quiet. We appreciate all the feedback and will pass this information on to our proper departments. Pool, putt putt golf and 2 swimming pools along witb sauna and hot tub. Just a few minutes from Niagara Falls Premium Outlets and 15 minutes from The Falls. We apologize for not being able to accommodate your early check-in. We will address this issue and make sure this does not happen again. We appreciate your feedback as we continue to improve our facilities in order to exceed our guests expectations. We are currently in the midst of completing replacement of all guestroom carpets to provide our guests with a fresh new look. Later , I noticed later that my door to the room was not locking as I exited. Elevator was also very difficult to get into with a luggage trolley as you have to enter a tiny room with no handicapped button. Actually the nice part about staying here were our 2 drives to close Delhouise port sunset beach on Lake Ontario, great spot good local restaurants and beautiful restored carousel. The hotel stay was excellent. Thank you for all your feedback. Was guaranteed on the phone while making the request that it would be easy to accommodate. The one elevator is in a closet at one end of the facility and almost impossible to utilize. The rooms are clean, the staff are friendly, breakfast was great alot of options and food. Staff were very friendly and helpful and would definitely stay here again. Highly recommend this hotel if you are ever in the area to visit Niagara Falls. The upper inner rooms have balconies. WE DID! We are happy to hear you enjoyed your stay with us! This was a very nice one. I enjoyed the pool, hot tub, etc. Book this hotel on expedia, rates was great for labor day weekend for a family of 6, room was very spacious, had all the amenities needed, room even had an over view of the indoor pool, hotel was nice easy to get to from highway, the outside of hotel could be updated, but the inside was more modern, hotel offers putt putt, indoor/outdoor pool, sauna, and for real a full size gym, hotel restaurant has the best wings Wrigleys, hotel breakfast was pretty good (filled up the kids every morning) I appreciated the polite staff even with it being extremely busy that weekend, my only complaint would be our bathroom tub was stopped up it was like taking a shower and a bath at the same time, inform the staff they was not able to get maintenance and when I inform the front desk at check out she was very apologetic but her reply was "i am sorry I would compensate you but since you book through expedia there is nothing I can do"ughh #frustrated, would I stay there again Yes I would but make sure I get a room with properly working bath tub. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review Thank you for your feedback, we will pass on this information to our proper departments and make sure these issues are taken care of. Our HVAC system smelled like it was on fire and set of the smoke detector. We continuously look to improve our guests satisfaction and with feedback like yours, we can look at areas for improvement. The missus was served a good helping of a chicken Caesar salad that she could not finish off. It's a family tradition to spend new years at this place and it's like an extension from home for us, the rooms are clean, great swimming pool and the service is always great, breakfast could use some improving, but overall is very reliable! Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review Thank you for your comments on Trip Advisor. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review Thank you for all your feedback, we appreciate the time you took to fill a survey out. Went back at 8:50 after numerous trips, desperate nowthere was a very helpful staff that overheard our conversation, and said she could have come right away, if some one had told her. A few more exercise options would be helpful. Kids enjoyed and we could come to relax and strength mid the long travel. Children 18 And Under Are Free In Room With One Paying Adult In Existing Bedding. It was nice to stay outside and roust crowed at Niagara Falls. Stelly Nitsopoulos, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review Thank you for your feedback, we really do appreciate it. Pet rate is 30 CAD per day with a 150 CAD per week maximum. There's an on-site restaurant and bar, which hosted the better than average continental breakfast in the morning, comprising the usual assortment of hot and cold dishes. I may stay at BW in Prince Edward County in this Fall of 2021, to see leaves changing colours. Tried to predict my needs in the fashion of a much more starred' hotel. First impression, is a lasting impression, not only for me, but for others as well. Hope you'll visit us again soon. Seriously, bring earplugs if you stay during a weekend. This was quite disappointing. Hot, fluffy scrambled eggs, sausages, fried potatoes and pancakes - all well made and very good. Did not really liked this hotel. Always clean, rooms and public areas. I loved the location off the QEW. Gym is very well equiped and large. Just more expensive. Bed was comfortable and the breakfast was good. Have stayed here in the past and will continue to book at this hotel. Hope to see you soon. Pool was on the small side, but kids enjoyed it. Guests love our convenient central location to all attractions within Niagara region. We stayed for two nights. I phoned earlier in the week requesting an early check-in. Stayed here with my mom and son after doing a wine tour in Niagara on the Lake, room was facing outdoor pool and mini golf, my son really liked that. My friend and I enjoyed our 2 night stay over Black Friday Weekend ..Hotel is centrally located to almost everything .. A little noisy as it is literally right beside the QEW but not too bad once you're in the room. Very clean. I bought IKEA stuff right next door and stopped at the huge Outlet Mall. Room service from 7:00 a.m. to 11:59 p.m. Sofa bed available, only in designated double queen rooms, 0.70 kilometer(s) from DSBN, District School Board of Niagara, 2.00 kilometer(s) from MTO, Ministry of Transportation. Hot breakfast was good as well. Cleanliness in very important to us and it looks as though we failed to ensure it met our standards.
Wrigley's Field Sports Bar & Grill in the Hotel - Review of Best We appreciate your kind comments. We hope you will visit us again. Was told it was my mistake and I never booked that room, pulled up my email and yes i booked a king with a sofa bed only to be told those rooms dont exist. Thank you for your kind words and your feedback on our breakfast area. I cannot speak highly enough about Richard on the front desk. We appreciate your feedback and look forward to seeing you again soon! We hope you will visit us again to see the changes we have made. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review Thank you for staying with us, we appreciate all your feedback. We appreciate your feedback as we continue to improve our facilities in order to exceed our guests expectations. 259 St Paul St St Catharines ON L2R 3M7. The negatives: a king mattress that should have been changed ages ago as it literally sunk in the middle to the point that we had to put pillows down the middle so we didn't fall on to each other. We are glad you got to enjoy our amenities and hope to see you again soon. The Staff were very helpful, quickly helping with any questions I had. Thank you for all your feedback, we will pass this on to our staff.
Best Western St. Catharines Hotel & Conference Centre - Trip.com We can't wait for your return. friendly/helpful staff great fitness room. Paid extra for room in executive wing due to hotel being full of kids. We hope you will visit us again on your next shopping trip. Team dinner was also tended to with excellence!! Thank you for your response. We hope you will try us again as we always plan for updates and changes in the winter season. We hope you will visit us agin to see the changes we have made. Room rates were reasonable, hotel was fine. The room was small but suffice. The staff really take the time to go above and beyond to make my family feel at home every time we visit. We hope you will return to see the changes we have made. See you again soon. I rate this a 10/10. There was also a large indoor pool area. We appreciate your suggestion, we will look into these steps to see how we can make this transition. Overall it wasn't horrible, but it was not worth the price point. Easy check in with friendly staff, especially Becky. Families love our hotel and our amenities such as indoor and outdoor pool, Kids Mini Putt facility and so much more. The bathroom was small but clean. We appreciate your business and apologize for not meeting and exceeding your expectations. Save yourself the hassle and stay somewhere else. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review We are so happy to hear that you enjoyed your stay, we can't wait for your return. Very clean and a well organized operation. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review Thank you for staying with us, we can't wait for your return. Staff was very friendly. We are currently in the process of replacing our guestroom carpets which have been well received by guests and should be completed by the end of May. Costco right across and walking distance. Have recommended this hotel before and will again. We are staying again at the end of this month and looking forward to it. Our room had a window into the pool which was very unique, but the chlorine smell was strong, and we could hear the splashing and talking in the pool area in our room. (877) 688-2324 Website www.niagarabestwestern.ca Revenue <$5M Industry Lodging & Resorts Hospitality Best Western St Catharines's Social Media Is this data correct? Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review Thank you for sharing your stay with us. Hope to see you next year! The nachos were very good. Best Western Hotel & Conference Centre 2 North Service Road St. Catharines, Ontario L2N 4G9. The bathroom was really small, though, making it hard to help our young daughter take a bath/shower. Room was clean and beds were comfy. Thank you. Hope to see you soon again. Clean and relaxing . Will stay again! We are in the process of assessing these rooms and making proper changes so guests can have a fantastic experience. Our guests do love our hot breakfast and we are working on improving our monitoring system including added staffing to eliminate disturbances. Breakfast didn't have the usual waffle maker most BW buffets but there was plenty of food. Ample parking and convenient access to all parts of the hotel. This didn't work and my husband called the lobby and they did respond promptly, but it didn't stop the noise from re-occurring. Our gym and pool are attached to the hotel and owned by the hotel. Thank You. We appreciate you staying with us and please visit us again soon. We hope you will return in the near future. We do apologize for not meeting your expectations, we will address these issues and make sure they are corrected immediately. We will investigate the exterior door issue to ensure this is corrected. Close to everything. We always try to accommodate our guests requests and are looking into how we can better position our accessible rooms. Great experience. Hope you'll visit us again soon. A chain the size of Best Western needs to be ahead of the curve in reducing the use of plastics. We consistently monitor the hallways and public areas to ensure the comfort for all guests. Very welcoming, comfortable and clean hotel. Outdoor pool, beautiful private courtyard setting, Exercise facility, open from 6:30 a.m. to 10:00 p.m. free, Multilingual staff (English, French, Italian, Macedonian), Foreign currency exchange, limited to American funds only, Late check out, upon request, based on availability, charges may apply, Free wireless Internet available in public areas; free in-room wireless Internet access; free wireless Internet access available in public areas and all guest rooms; all guest rooms are hardwired and offer free wireless Internet access; all guest rooms are hardwired for Internet access, Meeting facilities, Three boardrooms set to accommodate 12 - 15 people. Since the hotel is basically a large 2-room-deep rectangle, there are just 2 long hallways leading to rooms. We arrived before that time and we were told that the room will be ready by 3:30 and we said that the only shuttle to the venue will pick us up at the hotel at 3:30, Reception said the best they can do is at 3pm to come back 3pm. Thank you for your kind words. Hope to see you soon. We take pride in providing a quality stay for all our guests and we failed in this case. Pets allowed based on the availability of pet friendly rooms. This was my first time in a best western We were in rm 157 Nice room, AC worked great, first floor glass sliding door walk out to a small patio room was very clean, had a bit of a smell due to the humidity lately, AC helped right away Bathroom was big, two sinks that was awesome! Food was exceptional. We knew when booking this hotel, that it was an older property. I highly recommend this Best Western for all of the above-noted reasons. Thank you for your kind comments on Trip Advisor. We appreciate your business and it is feedback like this where we can learn to improve our guest experience. The restaurant attached to it had great food. We look forward to seeing you again soon. Bed was good, shower, very good, internet worked well. We are happy to hear the kids enjoyed the pool, we hope you will return in the near future again. The breakfast (included) had good variety. Check in and out was a breeze. The one opps all weekend was when my family arrived. Stay was enjoyable but I did find it rather pricey. It is definitely a motel from the 60's. Our group has been doing yearly Niagara wine tours for a very long time and the Best Western St.Catharines is hands down our favorite hotel. The rooms were clean and comfortable. Thank you for your feedback. Look forward to having you stay with us again. I will definitely stay here again, the price was right and the hotel was nice an clean. My parents also stayed in a different room and the first room they were assigned was already occupied. Staff is very friendly and accommodating. Thank you for all your feedback, we appreciate your business and can't wait for your return. This isn't a bad hotel but, The rooms could be cleaner. We loving having you folks at our place. Thank you for sharing your stay with us. Thank you for your kind words. The air condition didn't work properly so my husband had to clean the extremely filthy filters which didn't help. Kelsey is just across the street for team dinner/lunch. We do apologize that our restaurant let you down. Thank you very much for all your feedback. stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review We apologize that we did not meet your expectations, we pride ourselves on making our guests have the best experience when they stay with us. Our only complaint was that there was a large party in their party room that they rent out and the quests kept coming out to the pool area to smoke, which was right below our room. Hope to see you again soon! Hotel is of an age and has been seriously and tastefully renovated. At this particular weekend, it seems as though we failed to do so. Excellent full hot breakfast included in our room. Management employees continuously circulated to make sure all guests were well-served. Very friendly and efficient check in and check out staff; breakfast was well stocked and delicious; service staff extremely friendly; comfortable beds, great televisionswill definitely stay here again when in the area. Probably priced right at $149 for a room with two queens and breakfast. Great location, great staff! We appreciate your kind feedback and will definitely share your comments with our entire team.
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