verizon order on hold verizon order on hold

Thank you for being a Verizon customer! Lastly, there could be an issue with the billing address associated with your account. If you need help with your Verizon order, there are a few things you can do. It is important to note that if you arecalling about a billing issue,you will need to have your account password and PIN handy as the representative will likely ask for this information. Welcome to /r/Verizon! I am moving within this upcoming week, and I am worried that I will not have internet access. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Verizon rep wasnt sure what was going on after puttering me I hold 30 minutes. Newbie. Fraud dept phone number is: 888-483-7200, option 3, then option 1. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. All seemed well as I entered my cc pmt info while on the phone with the rep. What is the best way to take action? Lesson learned. Please check your Private Messenger inbox for a message from a Verizon support agent. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I just put in a new order, even though that meant pushing my iPhone 13 back. I am spending my 3rd hour with them - same message "Max order read attempt reached." 3-inch touch screen on this Googl. If you've already taken this step, check your email for updates.". but my new order is giving me the T&C orange bar again. More options. Anyone has similar experience with me? You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Press and hold the power switch until you see the power settings. For a better experience, please enable JavaScript in your browser before proceeding. We understand how important it is to get your order processed as quickly as possible and well do everything we can to help get things moving along. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. JavaScript is disabled. At this point, I may have done all I can and just have to wait it out. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. bloomberg 111 63 r/ATT Then, you can view the Verizon messages by scrolling through the messages you have communicated with a particular contact number. Any normal person would have moved to another provider (AT&T) in my case. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. Thank you. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Thank you. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. You can reach them by phone at 1-800-922-0204 or by chat on their website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are a few reasons that could be the case. Check your email When your order's ready, we'll email you and hold it for 4 days. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. And another thing I noticed is that the agents have an itch for reordering. Bob61. I just chatted to see why there's no longer a shipping date by the galaxy and was informed that . How did you get out of this situation?? Yesterday's order didn't go through so now I have two pending Amex payments. I uploaded all relevant documents when I ordered Fios two weeks ago. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Thank you! Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! Ridiculous. Started and stopped a couple of times. Jhamlin1230. In most cases, an order is placed on hold because the seller needs more information from the buyer. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Customer service is closed. Ordered Verizon Fios about two weeks ago, and the order is still on hold. In the meantime, you can always cancel your order if youd like. While a lot of things there are exactly worth the dollar you'll pa. Store Information >. From the top of the page, hover over Support and then click Order Status. The seller may need clarification on the shipping address, payment method, or other details of the order. Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. This is to ensure that youre able to pay for the service and wont default on your payments. 08-29-2022 04:08 PM. I too had the same issue and no one responded properly. When I called support I could not get through to a person. The person I spoke to confirmed with two of her supervisors that this is an issue with the backordered iPhones. Plus, get iPhone 13, on us. It still says on hold after doing all that. Samsung Galaxy Centura (SCH-S738C): device overview, features, popular tutorials and troubleshooting guides. Have a phone you love? Create an account to follow your favorite communities and start taking part in conversations. Good luck to yours! First, try checking the status of your order online. If youre wondering why your Verizon order is on hold, there are a few possible explanations. And also did you fix it. Stores your username on this computer. I have been purchasing my iPhones from Apple. This can happen if you moved recently or if youre using a P.O. It is a system issue on Verizons end so they unfortunately cant do anything to fix it. I will update my post if it does but I highly doubt it will. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To get your order moving again, simply follow the instructions in the notice you received and provide the requested information to the seller. I am out of the US so I hope I can still receive a code if they send one. Hold messages can help you communicate better with customers. Best Answer: Yes, you can see your husband's text messages on Verizon. There are a few reasons why your Verizon order may be pending, and well go over them all here. I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on Hold": Dear Valued Customer, Your order is scheduled to be processed. Create new account. My guess is because I hadn't bought or upgraded a phone with Verizon for many years, but that's just a guess. Have a phone you love? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). This can sometimes take a few days. Business Sign in. Verizon has not yet provided any information about when the issue will be resolved. It still says on hold after doing all that. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Just got my shipment confirmation for my order! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If youre having trouble with your order, the first thing you should do is check the status online. So I guess if you can see your purchase amount in your order status page, you should be fine. and our Create an account to follow your favorite communities and start taking part in conversations. when the site is full of bugs? If youre porting your number over from another carrier, this can add an additional week or so to the process. Not worth it. Visit the store Head to the store and pick up your order from your selected pickup method below. When I tried contacting a live chat agent, nothing could be done either. Thanks again. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. With a little help, you should be able to get your order moving again in no time! Plus, get iPhone 13, on us. The same thing is happening to me what should I do. Online only. I have zero trust in Verizon at this point. 3. You can choose the starting and ending characters in order Word Scramble Finder is a tool used to help players succeed at the multiplayer game Word Scramble, in addition to other puzzles. At this point don't think my phone is shipping by 10/22. I had an in depth conversation with them about this issue yesterday. The app keeps telling me to "take action": "To process your order, we need you to take action. Thanks, everyone, for your helpful responses! In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Personal Business. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. This means that orders placed through the website or app are not being processed. It may not display this or other websites correctly. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Accessibility Resource Center Skip to main content. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. Details: Your service can be suspended between 30 days to 9 months. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! New comments cannot be posted and votes cannot be cast. That rep stated that my trade in is processed and to disregard the email and that phones won't ship out until 15 October. Pick up your online order at a Verizon store FAQs Have a phone you love? Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Please check your Private Messenger Inbox for a message from a Verizon Support agent. You may also be asked to provide a government-issued ID, like a drivers license or passport. This includes the time it takes to ship the device(s) to you and activate your service. Please Verizon, how can I get my iPhone. This can be done by providing some personal information, like your name and date of birth. I placed an order for two phones. I am having the same issue and nobody I have talked to from Verizon has been able to help. If everything checks out and your order is approved, it will ship as soon as possible! oxnard hazardous waste disposal Scramble Words is a word-making game . Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Status read: Call the apple rep and get that sorted. For more information, please see our What is the best way to take action? Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Once you have done so, you will then be connected with a customer service representative who can help you with whatever issue you may be having. Continue. Re: Fios order on hold, moving very soon. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. And in the process, they mess up the order the second or third time in some cases. Get up to $500 when you bring your phone. Press J to jump to the feed. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If youve placed an order with Verizon recently, you may be wondering why its taking so long for your order to go through. He kept saying I wouldn't be able to track it until 24 hours. This happens occasionally with popular items, and Verizon will do their best to get the items in stock as soon as possible. Ends 2.28. Normally if you are not exchanging a tank you will be paying full price for the tank (~$40) and then the local cost of the propane fill (~$20). You can also contact customer service for assistance. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They deliver free, usually the next day. Thanks for the info. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. If this is the case, you should contact your bank to make sure everything is correct on their end. Received an error message that I needed to speak to someone. Clear your cart, cookies, cache and try it again, Didnt work, guess the issue is on Verizon side. i dont know what you had to upload? The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizonwireless.com/vzw/secure/orderhistory/myorders-overview.action","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Press question mark to learn the rest of the keyboard shortcuts. Ive lost all confidence in Verizon to get it right. You can find this information by logging in to your account and going to the My Orders page.